Upon placing an order, you will receive a confirmation email letting you know that your order has been received and is being processed. Since Federal Express is our primary shipping carrier, most items are shipped via FedEx. Shipping costs are automatically calculated at checkout. All shipping costs automatically include shipping insurance. All US shipments are sent with delivery confirmation.
Lost, Damaged, or Delayed Orders
Should an item be damaged during shipping, contact K Dezines
either via our Contact Us form or via phone at 520-885-6275. We will have the item picked up via FedEx and replace your item.
Any order which has not been received 30 days after the shipping date is considered a lost order. We consider any order to have been received when the delivery status for the package is "Delivered".
If merchandise is lost in transit, it will be replaced only after the shipment has been traced. Upon confirmation of non-delivery, a claim will be filed and the merchandise will be replaced or the buyer will be issued a credit.
All international packages are shipped by Express Mail International or via Fed Ex International Priority. All international shipping labels are printed electronically online and require a telephone number to be supplied on the shipping form.
International customers may obtain a shipping quote online prior to checkout.
We cannot be held responsible for any customs fees that may be assessed to your order.